Privacy Policy

Protecting your privacy matters to us. This document explains what information Ahantime collects, why and how we use it, and what rights you have over your data. We collect only the information necessary to provide our quotation service.

• Mobile number: to submit a quotation request, authenticate via a one-time verification code (OTP), and allow our specialists to contact you to finalize a proforma.
• Request information: the list of items added to your quotation cart and the specifications needed to provide pricing and delivery.
• Your conversation with our AI advisor: the text of the messages you write in the "AI Advisor" section, together with the advisor’s replies. If you write your name or mobile number within that conversation, that name and number also become part of the conversation text. The "AI and cross-border processing" section below explains where this text is processed.
• Basic technical data: standard browser and device information used to maintain security, ensure correct operation, and improve the user experience.

• Responding to your quotation request and contacting you to provide pricing, availability, and delivery time.
• Sending verification codes and notifications related to your request.
• Improving the quality of our services, pricing, and the platform experience.

Ahantime’s "AI Advisor" section runs on a language model provided by Surplus Intelligence. This model does not run on Ahantime’s own servers; to generate a reply, the text of your conversation is sent from Ahantime’s server to a relay server located outside Iran, and from there to the model provider.

What this means in practice: anything you type in the chat window leaves Iran. If you write your name, mobile number, address, project details, or any other personal or business information in the conversation text, that information is sent along with the conversation. Once data leaves Iran, it becomes subject to the laws and terms of service of the foreign provider, and Ahantime does not have full control over its retention or deletion by that service.

What is not sent to the external server: the mobile number you're signed in with, your OTP code, the full contents of your quotation cart, your proformas, and your order reference numbers — all of these stay in Ahantime's database inside Iran. Conversation text is also stored in that same internal database so that reply quality can be reviewed and improved.

Your choice: using the AI advisor is entirely optional. Viewing prices, submitting a quotation request, and contacting our specialists do not require using the advisor chat. If you would prefer that no data leave Iran, do not use this section, and submit your request directly through the quotation form or by phone. We recommend not writing more personal information in the chat than is necessary for a reply.

The AI advisor's replies are built on Ahantime's real data and are used alongside consulting a specialist, not in place of it. What binds a sale in each order is the official proforma of that order.

One exception: if you have placed a request with Ahantime before, so the advisor doesn't have to start from zero, a short summary — the names of items you've previously requested and your last recorded delivery city — is sent along with the conversation text to that same external server. This summary never includes your name, mobile number, order reference number, or price.

Ahantime's SMS messages (such as verification codes and request notifications) are sent through the messaging service SMS.ir, a service based in Iran. Only the data necessary to send the message (your mobile number and the related text) is shared with this service.

If you turn on notifications on a device, that device’s browser gives us a notification address held by the browser maker’s push service (Google, Apple, Mozilla or Microsoft, outside Iran). Notifications travel through that service, encrypted, and may pass through Ahantime’s own server outside Iran, which sees only the service’s address, never the text. They carry: price alerts (the product and its price), proforma reminders and expiries (its number and amount), the time of an expert’s call, order and warehouse status, the week’s prices, the daily price and list reminders — never your name or mobile number. With the address we keep only the general device type (for example “Android · Chrome”) and the site language, plus which kinds of notification you turned off and whether we should stay quiet at night (22:00 to 08:00). When notifications work on your device, price alerts and proforma reminders come as a notification instead of an SMS, and if a price-alert notification does not arrive, its SMS is sent. For list reminders we keep only how many items your list has and when it last changed, for that one device — never the products or prices — deleted when the list is emptied or sent, or you sign out. The daily price is one notification a day: today’s price of the product you last viewed on that device, or the day’s lowest market price; for it we keep, for each device with notifications on, only when the site was last opened there and the id of the last product viewed. If you turn notifications on without signing in, you get only these prices. Turn the daily price off on the “Install the app” page or in your account; the address of a device not used for 120 days is deleted. Login codes and security messages are always sent by SMS. Turning notifications off in your account deletes the address at once; an address the push service no longer accepts, and the record of notifications, are deleted after 30 days, and deleting your account deletes all of it.

We use Matomo, installed on Ahantime's own servers, to measure page visits. In some periods Google Analytics/Tag Manager is also enabled; when it is, anonymized page-view and event statistics — never your name, mobile number, or form text — are sent to Google's servers outside Iran.

Matomo's measurement runs in cookie-free mode: no tracking cookie is stored on your device, and no persistent identifier is created to follow you across different visits. Your IP address is also anonymized before being recorded. For this reason, our statistics are only an aggregate count of page visits, not a behavioral record of an individual. If your browser sends a "Do Not Track" request, we honor it and your visit is not recorded.

Any other cookies the site sets are purely functional — for example, keeping you signed in and remembering your quotation cart — and are not used for advertising or sold to others.

For visitors arriving from an EU member state, the UK, or Switzerland, Google Analytics/Tag Manager defaults to a "consent denied" state: no Google analytics/advertising cookie is stored, and no identifier is created for them, until explicit consent is given. Since the site currently has no consent-banner mechanism for these visitors, this denied default remains in effect until further notice. For visitors inside Iran — where current law does not require a cookie-consent banner — Matomo, and Google Analytics where enabled, run without this restriction.

We do not sell your personal information, and we do not share it with third parties in exchange for payment. Data is used only to the extent necessary to provide our services or to comply with legal requirements.

Your information is kept using standard technical and organizational safeguards, and is retained only for as long as necessary for the purposes described above or as required by law. Access to data is limited to authorized personnel.

• Your advisor-chat conversation text is kept for at most 90 days after the last message and then automatically deleted; you can delete any conversation earlier, at any time, from your account.
• Sent SMS messages (such as OTP codes) are kept for at most 90 days. Security/access audit logs are available for up to 365 days and then move to an archive, where they are kept for longer. If you delete your account, your personal details are erased from these records, both in the archive and outside it.
• Your quotation requests and proformas are kept for as long as your account is active. If you request account deletion (see "Your rights"), the following are erased: your first and last name, national ID, company details, club letterhead, invite code, the name and mobile number on requests and proformas that did not become an order, queued SMS messages, price alerts and favourites. Active proformas are cancelled and you will not receive any more SMS about them. Placed orders, together with the buyer name on them and the request and proforma linked to that order, are kept because of accounting and legal requirements.

• Request to view or correct the information we hold about you.
• Request deletion of your data, within the limits of legal and operational requirements.
• Request deletion of your AI advisor conversation text from Ahantime's database. Note that deletion from our server does not, by itself, delete the data from the external model provider.
• Opt out of receiving non-essential notification messages.

To exercise your rights or ask anything about privacy, reach us at our landline 02126564637 or mobile 09121395954, or leave a message on the contact page.